Refund policy

All Sales Are Final

All purchases made through Velmora Clothing are final. We do not accept returns, exchanges, or issue refunds due to a change of mind, incorrect size or color selection, personal preference, or any other non-defect-related reason.

We encourage you to carefully review the product description, available colors, sizing information, and other product details before placing your order.

Defective, Damaged, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives defective, damaged, or significantly different from what you ordered, please contact us at support@velmoraclothing.net as soon as possible.

To help us evaluate your claim, you may be asked to provide your order information along with clear photos or videos showing the issue. If we confirm that the product is defective, damaged, or incorrect, we will process a full refund for the affected item to your original payment method.

Non-Returnable Items

We do not accept returns for items that are unwanted, do not fit as expected, or were ordered in the wrong size or color. Sale items and gift cards are also non-returnable and non-refundable, except where required by applicable law.

Exchanges

We currently do not offer exchanges. Please carefully review your selected size, color, and product details before completing your purchase. If you receive an incorrect or defective item, please contact us so we can review the issue.

Refund Processing

Approved refunds for verified defective, damaged, or incorrect items will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@velmoraclothing.net.

European Union Customers

If your order is shipped to a country where applicable consumer protection laws provide a mandatory right of withdrawal, return, cancellation, or refund, those statutory rights will apply regardless of this policy.

For any questions regarding your order or this policy, please contact us at support@velmoraclothing.net.